Your data is safe with us
Marlbrooks Chartered Surveyors is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect personal information you provide when requesting a quote, booking a survey, or contacting us. This includes your name, email address, phone number, property address, and survey requirements.
We use your information to provide surveying services, generate quotes, process payments, and communicate with you about your survey. We may also use it to improve our services and comply with our RICS regulatory obligations.
We do not sell your personal data. We may share information with third-party service providers who assist in delivering our services (e.g. payment processing, document signing), and with RICS where required by our regulatory obligations.
We retain your data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal and regulatory requirements. Survey records are typically retained for a minimum of 6 years in line with RICS guidance.
You have the right to access, correct, or delete your personal data, and to object to or restrict its processing. To exercise these rights, contact us at chuks@marlbrooksurveyors.co.uk.
For data protection enquiries, please email chuks@marlbrooksurveyors.co.uk.